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Terms of service

What you are agreeing to

Version 2.1 Effective 13 August 2026 Operated by 1Stop Hitech

These terms govern your use of FxSVPS services. Our Refund Policy, Acceptable Use Policy and Privacy Policy form part of them. Where one of those covers a subject in more detail, that policy governs. "You" means the person or company holding the account.

By placing an order you accept these terms. Nothing here limits any right you have under the consumer law of the country you live in.

1What we provide

We provide virtual private servers, dedicated servers and related hosting infrastructure. What you are buying is server capacity, an operating system and network connectivity.

We are a hosting provider. We are not a broker, a trading firm, an investment service or a financial adviser, and we give no financial or trading advice.

2Your account

Accurate details.The name, address, email and phone number on your account must be accurate and kept current. We use them to reach you about renewals, faults and abuse reports, and we may be unable to help you if they are wrong.
Verification.We may ask you to verify your identity or your payment method before or after provisioning, particularly on a first order or where our fraud checks flag something. We may hold or refuse an order until verification is complete, and we may decline any order.
Your credentials.Keep your password and any API keys private, and use a password you do not use anywhere else. Everything done under your login is treated as done by you.
Age.You must be at least 18, or the age of majority where you live, whichever is higher.
One account.Please do not open additional accounts to work around a limit, a suspension or a refund decision.

3Ordering and provisioning

A contract forms when we provision your service, not when you place the order.

We aim to provision within the timeframe shown at checkout. Where verification is required, that timeframe starts once verification is complete.

If we cannot provision a service you have paid for, we refund it in full under section 2 of the Refund Policy.

4Fees, billing and renewal

Pricesare shown at checkout in the currency stated there. Where taxes apply they are added at checkout or shown on the invoice.
Renewal.Subscriptions renew automatically at the price shown at checkout, on the renewal date, until you cancel. We email a reminder 7 days and 3 days before each renewal. Charges appear on your statement as FXSVPS.COM followed by our support number.
Cancellation.You can cancel at any time from the client area with no cancellation fee. Cancelling stops future charges; it does not refund the period you are currently in.
Failed payment.If a renewal payment fails we retry, then suspend the service. Suspended data is kept for 14 days and is then permanently deleted.
Price changes.We may change renewal prices with at least 30 days notice by email. You can cancel before the new price takes effect. We never change the price of a period you have already paid for.
Credit balancehas no cash value and is not transferable between accounts.
Refundsare governed by the Refund Policy.

5Your service

Resources.Your plan includes a stated allocation of CPU, memory, disk and bandwidth, and on Windows plans a stated number of trading terminals. Fair use and the terminal limit are set out in the Acceptable Use Policy.
IP addresses.IP addresses are assigned to you for the life of the service and remain ours. On NAT plans a public IP address is shared with other customers and you receive forwarded ports. A dedicated IP address is available as a paid add-on. We may renumber a service where the network requires it, with notice where we can give it.
Operating system licences.Windows licences are provided under our own licensing agreement for the term of your service only. They are not sold to you, cannot be transferred off our platform, and end when the service ends.
Administrative access.You get administrator or root access. What you install and run is your responsibility, including keeping it patched.
Backups.Unless you have purchased a backup add-on, backups are your responsibility. Where a backup add-on is included it is a convenience, not a guarantee. Keep your own copy of anything you cannot afford to lose.
Migration.We may move your service to different hardware or a different node for maintenance or capacity reasons, with notice where the move is planned.

6Acceptable use

Your use of the service is governed by the Acceptable Use Policy, which sets out what is prohibited, how we enforce it, and what happens when a server is compromised.

7Availability, latency and support

Uptime.Our availability target and the credits available when we miss it are set out in our Service Level Agreement. Service credits are the remedy for missed uptime.
Maintenance.We announce planned maintenance in advance. Emergency maintenance may happen with little or no notice.
Latency.Latency to any particular broker depends on that broker's endpoint, its network route and its own infrastructure, none of which we control. Figures published on our site are measured from our own probes and are indicative. They are not a promise of the latency your account, broker or strategy will experience. Where you are not satisfied with latency, we will migrate you free of charge to any other FxSVPS location.
Support scope.We support the server, the network and the hypervisor. We do not configure, debug or support your trading platform, your expert advisors, your strategies, or your relationship with your broker. We will often help anyway as a courtesy, but it is not part of what you are buying.

8Your relationship with your broker

Whether your broker permits a given strategy, platform or connection is a matter between you and them. We do not police your strategies and we do not report them.

If your broker restricts, closes or otherwise acts on your account, that is not a fault of our service, and section 3 of the Refund Policy applies.

9Suspension and termination

By you.Cancel from the client area at any time.
By us, for non-payment.As set out in section 4.
By us, for breach.As set out in the Acceptable Use Policy. Termination for breach does not entitle you to a refund.
By us, with notice.We may end a service for any other reason on 30 days notice, refunding any period you have paid for and not used.

After termination. Your server data is kept for 14 days and is then permanently deleted. Take a copy before you cancel. Your account records, including invoices and agreement acceptances, are kept for the periods set out in the Privacy Policy.

10Limitation of liability

Nothing in this section limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

We are not liable for trading losses. We do not guarantee profits, broker execution, fill quality, spread, slippage, or any financial outcome. Losses arising from your trading, your expert advisors, your strategies, a missed trade, a delayed trade, or a trade that did not open or close are not our responsibility, whatever caused them. This includes losses you attribute to server performance, latency or downtime.

We are not liable for indirect loss,including lost profit, lost opportunity, lost data where you had no backup, or business interruption.
Our total liabilityto you for any claim, or series of connected claims, is limited to the fees you paid us for the affected service in the 3 months before the claim arose.
Third parties.We are not liable for the acts of your broker, your payment provider, an upstream network, or a datacentre.
Downtime.Service credits under the Service Level Agreement are the remedy for unavailability, and are the limit of what we owe for it.

11Your responsibility to us

You agree to cover our reasonable losses, including legal costs, arising from your use of the service in breach of these terms or the Acceptable Use Policy, or from a third-party claim caused by what you hosted or sent.

12Force majeure

Neither side is responsible for failure to perform caused by events outside its reasonable control, including natural disasters, war, civil unrest, government action, sanctions, upstream network failure, datacentre failure, or large-scale attacks on infrastructure.

13Changes to these terms

We may update these terms. When a new version is published we ask you to confirm it in the client area, and we keep a record of which version you agreed to, when, and from where. You can view all of your agreements at any time under Agreements in your client area.

The version in force when you placed an order continues to apply to that order. Material changes take effect for renewals at least 30 days after we publish them.

14Transfer

You may not transfer your account or service to another person without our written agreement. We may transfer these terms as part of a sale or reorganisation of our business, on notice, and without reducing your rights.

Reselling our services to third parties requires our Reseller Agreement.

15Notices

We contact you by email at the address on your account and by ticket in the client area. Both count as written notice. Keep your email address current, and check that our mail is not being filtered.

Generalsecure.fxsvps.com/submitticket.php
Abuse reportsabuse@fxsvps.com
Privacy requestssupport@fxsvps.com

16Governing law

These terms are governed by the law of the country in which FxSVPS is established, and the courts of that country have jurisdiction over any dispute arising from them. Our place of establishment is stated on our invoices and will be confirmed on request through a support ticket.

This does not affect any right you have to bring a claim in the country where you live, or to rely on the consumer protection law of that country where it applies to you.

17General

If any part of these terms is found unenforceable, the rest continues to apply. Not enforcing a term on one occasion does not waive it.

These terms, together with the Refund Policy, Acceptable Use Policy, Privacy Policy, Recurring Billing Consent and Service Level Agreement, are the whole agreement between us about the service.

Questions: open a ticket at secure.fxsvps.com · FxSVPS is a trade name and brand operated by 1Stop Hitech.