14-day conditional refund

114-Day Conditional Refund Window

FxSVPS operates a 14-day conditional refund window for eligible new orders only. This is not an unconditional money-back guarantee. Refunds are not automatic, and a request will only be approved where it falls within the eligible cases in section 2 and none of the exclusions in section 3 apply.

The window runs for 14 calendar days from the moment your service is provisioned, and it is the same 14 days regardless of your billing cycle. A six-month or annual term does not extend it.

To request a refund, open a billing ticket at secure.fxsvps.com within 14 days of provisioning. We will give you a decision, and the reason for it, within 3 business days.

Faults reported after the window has closed are still supported — that is what our Terms of Service and our support team are for. What ends with the window is the right to a refund, not the right to be helped.

2Eligible Refund Cases

Every case in this section applies only within the 14-day window set out in section 1, and only where none of the exclusions in section 3 apply. This section describes which faults qualify during that window. It is not a separate route to a refund once the window has closed.

A request may be eligible where one of the following applies:

2.1Remedy first

In every fault case above we will first offer a repair, a rebuild, or a free migration to another node or location. Where we offer one of these and it restores the service, the refund request closes.

Where the remedy does not restore the service, we will review the refund request again on the facts at that point. A remedy that fails does not by itself make a refund automatic, and we may offer a further remedy where one is available.

2.2How much is refunded

Where a refund is approved for a fault that affected part of the paid period only, it is calculated pro-rata for the affected period. Pro-rata is the normal basis.

A full refund of the current term is reserved for cases where the service was unusable for substantially the whole of the paid period, or was never usable at all.

Section 5 governs how an approved refund is paid.

3Non-Eligible Refund Cases

4Substantial Use, Anti-Abuse and Fair Usage Review

Every refund request is reviewed manually against provisioning records, support tickets, server uptime, login activity and resource usage data. Refund eligibility requires that use of the service has stayed within normal testing limits.

So that "substantially used" is a measurable test rather than a matter of opinion, we treat a service as substantially used where, since provisioning, any one of the following is true:

Meeting any one of these is enough; they are not cumulative.

We assess these from our own hypervisor and network records. If you ask, we will show you the figures we relied on for your service.

FxSVPS reserves the right to decline a refund where the value of the service has already been substantially consumed.

5Refund Method

Card and PayPal payments are refunded to the original payment method. This is the default and you do not need to ask for it.

We may offer account credit as an alternative, sometimes at a higher value than the cash refund. Credit is offered, never imposed: you are free to decline it and take the refund to your original payment method instead.

Cryptocurrency payments are refunded as account credit. We cannot return funds to a blockchain address with any certainty that it is still under your control, and exchange rates move between payment and refund. Credit avoids both problems.

Approved credits may be used for future purchases, renewals or upgrades on the FxSVPS platform.

Gateway fees, transaction fees and non-recoverable processing charges may be deducted from any refund.

Timing: approved refunds are issued within 5 business days. Your bank or card issuer may take a further 5 to 10 days to show the funds.

6Renewals and Cancellation

Subscriptions renew automatically. We email a reminder 7 days and 3 days before each renewal, to the address on your account.

You can cancel at any time from the client area, with no cancellation fee. Cancelling stops future charges; it does not refund the period you are currently in, and partial months are not refunded.

Where a renewal has charged you unintentionally, tell us within 72 hours of the charge. If the server has not been logged into since that renewal, we will refund the renewal in full and cancel the service.

7Chargebacks and Payment Disputes

Please contact our support team before starting a chargeback or dispute. Most disputes come down to a misunderstanding about a renewal date or an amount, and we can usually resolve it the same day, faster than your bank can.

If a charge on your statement is unfamiliar, it appears as FXSVPS.COM followed by our support number. Please check there before contacting your bank.

Where a chargeback is filed without contacting us first:

8Service Disclaimer

FxSVPS is a VPS hosting provider only. We do not provide trading, brokerage, investment or financial advisory services, and we give no financial advice.

We do not guarantee trading profits, broker-side performance, or any specific financial outcome. All trading decisions, platform use, and the associated risks remain solely the customer's responsibility.

No hosting service is available without interruption. We do not promise uninterrupted operation, and we are not liable for trading losses, missed opportunities, or other consequential loss arising from an interruption, however caused. Our liability for any claim relating to the service is limited to the amount you paid for the affected service in the period concerned.

9Final Decision

All refund requests are reviewed manually. FxSVPS reserves the right to approve, partially approve, offer credit, or decline any request based on system logs, payment records, compliance with this policy, and abuse-prevention review.

Where we decline a request, we will tell you which part of this policy we relied on and what figures we used. If you disagree, reply on the same ticket and ask for a second review, and a different member of the billing team will look at it. That review is final.

10Changes to This Policy

We may update this policy. Changes apply to orders placed after the new version's effective date; the version in force when you placed an order continues to apply to that order.

When a new version is published we will ask you to confirm it in the client area, and we keep a record of which version you agreed to, when, and from where. You can view all of your agreements at any time under Agreements in your client area.