What actually changes.
Being honest about this: the same people answer, and they are the same quality. What you buy is where you sit in the line.
About an hour, not four
The standard target is a few hours. This one is roughly sixty minutes, day or night.
A named person
The same engineer follows your tickets, so you stop explaining the setup each time.
Remote help on request
Somebody logs in with you and looks at the machine, rather than trading screenshots.
Escalates on its own
If nobody has replied in the window, it moves up without you chasing it.
Covers every service
All your VPS, not just the one it was bought on.
What it does not do
It will not fix a broken EA or write your strategy. We host machines; the trading is yours.
Before you spend anything.
The questions our support desk actually receives, answered plainly.
Still unsure which plan or which city? Send us your broker's account server name and we will measure it before you buy.
The other 6 add-ons.
All of them switch on from the same panel, and all of them can be paid in points.
Points come from what you already spend. Registering, staying with us, paying early, or bringing somebody across — they add up on their own, and one thousand points is a dollar.